Privacy Policy & SMS Terms
Last updated October 24, 2026
CaseCade Detailing LLC (“we,” “us”) is a mobile auto detailing business based in Peoria, IL. This policy explains what we collect when you use this website, book a detail, chat with us, or text, call, or email us, and what we do with it. We keep it short because we keep very little.
What we collect
- Booking details: your name, phone number, email, town, street address (if you give it), vehicle, package, add-ons, the condition of the car, your chosen time, and any notes (like a gate code or where the water spigot is).
- How you found us: the “how did you hear about us” answer, a referral code if you used one, and the page or ad link that first brought you to the site.
- Messages: texts, emails, website chat messages, and Facebook Messenger and Instagram direct messages you send us, and our replies. For Facebook and Instagram messages we get the message and the ID Meta gives your account for our page, not your phone number or email unless you send them.
- Calls: when you call our business number, our phone provider records the number and time of the call. We do not record conversations. If we miss your call, you can leave a voicemail, which is saved so we can listen to it.
- Unfinished bookings: if you type your phone number on the last step of the booking form but leave without booking, we save what you entered so we can follow up once about it.
- Job records: the final price, what was done, whether it's been paid, any tip, and feedback you leave after the detail.
- Photos: we may photograph your vehicle before and after the detail to document its condition and our work.
We do not collect payment card numbers on this site. We don't use advertising trackers or sell ads.
How we use it
- To give you a quote, schedule your detail, show up at the right place, and do the work.
- To send confirmations, reminders, weather notices, follow-ups about your request, and a review request after the detail.
- To send past customers and people who asked us for a quote an occasional seasonal reminder (a few times a year) by email, with an unsubscribe link, or by text only if you said yes to reminder texts.
- To answer your questions by text, email, website chat, Facebook Messenger, or Instagram.
- To run our referral program and pay referral rewards.
- To keep basic business records (what was done, what was paid) and to improve our service.
We do not sell, rent, or share your personal information with third parties for their marketing.
Automated replies and AI
Our website chat, and some replies to texts, emails, and Facebook and Instagram messages, are written by an automated AI assistant on our behalf. It can answer questions, quote prices, check open times, and book appointments. To do that, the messages you send it and the details needed to answer (like your vehicle and town) are sent to our AI provider to generate a reply. The owner can see these conversations and step in at any time. If you'd rather talk to a person, just say so and we'll follow up.
Text messages (SMS)
If you check the box to receive texts on our booking form, CaseCade Detailing LLC will send messages about your request: confirmations, scheduling, appointment reminders, and a review request after your detail. Reminders to book your next detail are texted only if you also check “Text me when my car's due”, reply YES when we ask, or tell us in person (about 1–2 texts after each detail). Message frequency varies (typically 2–6 messages per request). Message and data rates may apply. If you text us first, we'll text you back about what you asked. If you call and we miss it, we'll text you back once about your call.
Reply STOP at any time to stop receiving texts. Reply HELP for help, or call (309) 886-6845. Consent to receive texts is not a condition of any purchase.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.
Follow-up emails include an unsubscribe link. Unsubscribing stops follow-ups; we may still reply to messages you send us and send messages about an appointment you've booked.
Who we share it with
Only the people and services that help us do the job:
- Our crew. The people assigned to your detail see your name, phone, address, vehicle, and notes so they can find you and do the work.
- Service providers that process information only on our behalf: Vercel (website hosting), Supabase (our database), Google (email), Twilio (texts and calls), Meta (Facebook Messenger and Instagram messages), and NVIDIA (the AI assistant). When card payments are turned on, Stripe will process them; we never see or store your full card number.
- The law. If we're legally required to, or to protect someone's safety.
Your town's location (not your address) is used to check the National Weather Service forecast before your appointment.
Cookies and browser storage
We don't use advertising or tracking cookies. Your browser stores a small note of how you first reached our site (so we can credit a referral) and an ID for your website chat conversation so it isn't lost when you change pages. Team members who sign in get a login cookie. To limit abuse of the website chat, we keep a scrambled (hashed) version of your IP address, not the address itself.
How long we keep it
We keep booking and job records as long as we need them to serve you and keep business and tax records. Ask us and we'll delete your information, unless we have to keep part of it (for example, a record of a payment).
Security
Your information is stored with the providers above, behind passwords and access controls. Only the owner can see all customer records; crew members only see the jobs they're assigned to. No system is perfectly secure, but if a breach ever affects your information we'll tell you as Illinois law requires.
Your choices
- Ask to see, correct, or delete the information we have about you.
- Reply STOP to stop texts, or use the unsubscribe link to stop follow-up emails.
- Ask us not to use photos of your vehicle on our website or social media.
Children
Our services are for vehicle owners. This site isn't meant for children under 13, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top of this page. Our Terms of Service cover the rest of how we work.
Contact
CaseCade Detailing LLC · Peoria, IL · (309) 886-6845 · casecadedetailing@gmail.com. Ask us to see or delete your information any time.